Calle 4 Entre Avenidas 5 Y 10, Col. Centro, Playa del Carmen, 77710,
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Close to the Frida Kahlo Museum Playa Del Carmen
Great
8.4
8.9
/10
4.8
4.4
/5
Loved by Hotel Cielo guests
Friendly staff
Comfortable rooms
Perfect location
Mexican architecture
Good communication
"Gorgeous terrace throughout the hotel, and a little hard to find, but not bad off the main stretch!"
Taube from United States
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"From food to financial help to their employees."
laurie p
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"This is a great little hotel just off of Avenida Quinta and a block from the beach."
Dwayne from United States
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3-star boutique hotel with authentic Mexican cuisine
Amenities
Hotel Cielo offers vibrant rooftop terraces providing stunning ocean views and a relaxed ambiance. Each room is equipped with essential amenities, such as air conditioning, televisions, and access to Netflix. Guests can enjoy food and beverage service in all common areas during restaurant hours at Carboncitos.
Rooms
The hotel accommodates a range of guests with Standard, Superior, King, and Family Style rooms. Each room reflects authentic Mexican decor featuring handmade ceramic tiles and unique, locally crafted furniture. Family Style rooms provide a private balcony with ocean views, perfect for sharing moments with loved ones.
Location
Hotel Cielo is located on 4th Street between 5th and 10th Avenues, just a block from the Caribbean Sea. Its central location allows easy access to local attractions, the ferry terminal, and the ADO bus station. Guests can explore the bustling 5th Avenue, known for shopping and dining options.
Dining
Dining at the hotel takes place at Carboncitos, renowned for its authentic Mexican cuisine and local recipes. Varied menu options include Yucatan specialties that have won TripAdvisor accolades for over 11 years. Guests can also enjoy tableside preparations for dishes and desserts in a welcoming atmosphere.
Long-term Rentals
Long-term guests will find the hotel offers favorable monthly rental terms for select rooms, allowing for extended stays. Each room includes a work area and reliable internet, catering to those who wish to combine work and leisure. Renting a room at Hotel Cielo provides the opportunity to immerse oneself in the local culture while enjoying comfort.
Highlights
Location: 4th Street between 5th and 10th Avenues
Dining: Carboncitos with authentic Mexican cuisine
Rooms: Family Style rooms with ocean views
Amenities: Rooftop terraces with ocean views
“This Playa del Carmen boutique hotel exudes authentic Mexican charm, placing you steps from the action yet tucked away in tranquility. I especially appreciate the rooftop terrace, a quiet escape with ocean breezes. Its signature restaurant, Carboncitos, promises a memorable culinary experience, rooted in local flavors.”
Olivia SmithEditor-in-Chief at Cheaphotels
Select your room type
The hotel provides a selection of rooms—doubles, family rooms, and suites—with perks like free cancellation, breakfast options, and great value deals
Guest Room
2 persons
1 King-size bed
room details
Family Room
2 persons
room details
Superior Room
2 persons
1 Single bed
room details
Room rates & availability calendar
See the best prices and book your dates today!
August 2026 - August 2027
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Choose dates to see prices
Check-in/ Check-out
Amenities & services
Real traveler stories and honest reviews—no glossy ads, just authentic feedback to guide your booking
Facilities: Great
8.1/10Review score
General
Non-smoking property
Free internet access
24-hour reception
Services
Shuttle service
Room service
Car hire
Laundry
Dining
Restaurant
Bar/ Lounge area
Room features
In-room safe
Bathroom
Free toiletries
Media
Flat-screen TV
Cable/ Satellite television
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Hotel Cielo Location
Calle 4 Entre Avenidas 5 Y 10, Col. Centro, Playa del Carmen, 77710,
Explore Playa del Carmen
Explore Local Attractions
Top Attractions
Activities
Dining
Entertainment
Quinta Avenida
5 minutes' walk
Famous for its vibrant shops and nightlife, this bustling avenue is the heart of Playa del Carmen.
3D Museum of Wonders
10 minutes' walk
An interactive art museum where 3D installations create stunning optical illusions and fun photo opportunities.
Nuestra Senora del Carmen Catholic Church
10 minutes' walk
This historic church features charming architecture and is a significant landmark in the heart of Playa del Carmen.
Playa Mamitas
15 minutes' walk
Renowned for its lively atmosphere, clear waters, and beach clubs, this beach is perfect for sunbathing and water sports.
Cenote Carwash
5 minutes' drive
A natural cenote ideal for swimming and snorkeling, offering a tranquil escape from the hustle of the beach.
Kool Beach Club
19 minutes walking, 5 minutes drive
This beach club provides a vibrant environment with music, food, and drinks, perfect for thrill-seekers and party lovers.
Yoga Studio
10 minutes' walk
Local yoga studios offer classes with ocean views, catering to both beginners and seasoned practitioners looking for relaxation.
Las Brisas
1 minute' walk
A beachside establishment known for fresh seafood and traditional Mexican dishes in a laid-back, picturesque setting.
The Roof Bar
1 minute' walk
A rooftop bar offering stunning views and a relaxed atmosphere, perfect for enjoying cocktails and light bites.
Mr. Dog Del Caribe
3 minutes' walk
Famous for their gourmet hot dogs, this casual eatery serves delicious snacks with a Mexican twist for a quick bite.
Los Fundadores Park
4 minutes' walk
A lively park hosting cultural events and performances, it's a family-friendly spot to enjoy local entertainment.
Museo Frida Kahlo
5 minutes' walk
An art museum dedicated to the works of Frida Kahlo, featuring immersive exhibits that showcase her life and creativity.
Getting around town
City Centre
Playa del Carmen 8 min · 2000 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 14 min · 3700 ft
Cozumel (CZM) 51 min · 21.1 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of rooms:
18
Former name
Hotel Santa Barbara
Reviews and Ratings
What past guests shared about their stay
Review score
Based on 162 verified reviews
9.2 /10
Perfect
92 %
Recommend
Cleanliness
8.6/10
Comfort
9.1/10
Facilities
8.1/10
Free WiFi
9.1/10
Location
9.1/10
Staff
9.0/10
Value for money
8.6/10
Pros
Comfortable bed
Helpful staff
Good WiFi
Cons
Noisy location
Guest reviews
based on 40 reviews
8.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Hotel Cielo
What is the check-in and check-out policy at Hotel Cielo?
Check-in is from 15:00, and check-out is by 12:00.
What are the dining options available at Hotel Cielo?
The on-site restaurant, Carboncitos, serves traditional Yucatan dishes and is known for its unique dining experiences.
What is the closest airport to Hotel Cielo and how far is it?
Cozumel International Airport is 34 km from the hotel.
What are some nearby attractions to Hotel Cielo?
Nearby attractions include Museo Frida Kahlo Playa Del Carmen (0.5 km), Playa del Carmen Maritime Terminal (0.5 km), and Tulum Ruins (47 km).
What room amenities are available at Hotel Cielo?
Rooms are equipped with air conditioning, a flat-screen TV, free Wi-Fi, and private bathrooms.
Is parking available at Hotel Cielo?
The nearest parking option is on the corner of 2nd street and 10th Ave, approximately 0.5 km away.
What language do the staff at Hotel Cielo speak?
The staff speaks both English and Spanish.
Are there any historical sites near Hotel Cielo?
The Church of Guadalupe is located approximately 3 km from the hotel.
Which restaurants are available near Hotel Cielo?
Nearby restaurants include Pez Vela, Romeo Trattoria Pizzeria, and Karen's Restaurant, all located within 0.5 km.
Is there an airport shuttle service available at Hotel Cielo?
Hotel Cielo offers a paid airport shuttle service.
What unique experience can guests expect at Hotel Cielo's restaurant?
Guests can enjoy tableside flambes for desserts and main dishes, creating a unique dining experience.